How to make your chatbot clever

Given the incredible advances in natural language understanding (NLU), one would be forgiven to think that this is what artificial intelligence is all about. Try asking Alexa or Siri for an Indian restaurant near you, and you will most likely be given the right answer. Or try having a text-driven co...

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Virtual Assistants are not Virtual Advisors

If the promotional videos are to be believed, Virtual Assistants are the future of sales and service. You see images of smiling customers talking into their phones, asking their Virtual Assistant (who almost always seems to have a female name!!!) to book a flight, transfer some money or order some f...

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