South African business prepares for AI-based..

By Angela Chandy (Dark Fibre Web), published by ITWeb on 29th August 2018 The latest Strategy Analytics Global Mobile Workforce Forecast Update predicts the mobile workforce will be 1.87 billion strong by 2022, over 40% of the world's total number of workers. That is close to 2 billion people who...

Read More

Why are so few chatbots able to offer me mean..

By Ryan Falkenberg, published in BizTechAfrica 29th August, 2018 Chatbots are the future, no doubt about it.  They allow us to engage with companies digitally, without having to endure that mind-numbing ‘please hold’ music or the heavily accented yet lightly trained contact centre agent who...

Read More

High-Speed Connectivity At The Forefront Of T..

By effectively digitising service intelligence and using it to drive both assisted and self-service channels, CLEVVA allows large retailers to dramatically improve their service levels without having to recruit or train more staff. Published in TechFinancials,  August 20, 2018...

Read More

What’s the big (data) idea?..

Intelligent Process Automation sounds like some fancy, made-up term from a science fiction movie, but it is actually revolutionary. Featured in Brainstorm 3rd August 2018; Written by Natasha Meintjies Intelligent Process Aut...

Read More