Key features of CLEVVA

Where CLEVVA thrives

CLEVVA digital workers thrive in industries governed by regulatory and compliance rules

Support

Support

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Support

Diagnose the root cause of any customer query

Identify relevant solutions to customer queries

Effectively resolve customer complaints

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Sales

Sales

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Sales

Complete a detailed customer needs analysis

Identify relevant products/solutions based on needs

Onboard the customer

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Operations

Operations

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Operations

Navigate any internal standard operating procedure

Ensure all master data decisions are correctly made

Onboard new staff

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CLEVVA in your business

CLEVVA is a web platform that can be hosted in the cloud or within your company’s environment.

How CLEVVA fits within your technology eco-system

While your knowledge base may contain high level process architectural plans and thinking (Level 1 and 2), CLEVVA becomes the logic source used to execute front-office process logic across channels (Level n). This logic can reference your knowledge base where targeted content may help educate or inform a decision or action (explaining the What or the Why), but CLEVVA takes responsibility for executing the required decisions and actions (the How).

Back-office process logic is not held in CLEVVA – it lives within operating systems and RPA bots. CLEVVA’s logic provides seamless hand-overs, in context, to ensure back-office processes can be automated without breaks or errors.

The diagram below illustrates how CLEVVA digital workers navigate staff through staff-assist interfaces, and customers via multiple digital self-service interfaces. Where required, they then work directly with operating systems or via RPA bots to receive required data or to trigger required back-office actions.

 

<strong>Reuse logic</strong> across multiple channels
Reuse logic across multiple channels

A single source of shareable, re-usable logic objects powers all channels

<strong>Transfer context</strong> across interactions and channels
Transfer context across interactions and channels

Logic is stateful so customers can move between channels seamlessly

Integrate with <strong>third party systems</strong> using web-hooks
Integrate with third party systems using web-hooks

Contextualise each journey based on available data in operational systems

Hyperlink to <strong>knowledge repositories</strong> in context
Hyperlink to knowledge repositories in context

Offer users context-relevant information at specific decision points

Embed CLEVVA as an <strong>iFrame into web applications</strong> using SDK
Embed CLEVVA as an iFrame into web applications using SDK

Navigate staff through contextual processes within existing system screens

Build <strong>custom interfaces</strong> on top of CLEVVA's Front-End API
Build custom interfaces on top of CLEVVA's Front-End API

Offer customers digital self-service in line with your company’s CI

Access <strong>Staff Assist interface</strong> via a full responsive web browser
Access Staff Assist interface via a full responsive web browser

Offer staff a single front-end to use for all front-office process execution

Add jobs to RPA work queues via CLEVVA's <strong>web-hook feature</strong>
Add jobs to RPA work queues via CLEVVA's web-hook feature

Hand over back-office processing to RPA while continuing the customer engagement