Key features that set CLEVVA apart

CLEVVA in your business

CLEVVA is a web platform that can be hosted in the cloud or within your company’s environment.

How CLEVVA fits within your technology eco-system

While your knowledge base may contain your high level process architectural plans and thinking (Level 1 and 2), CLEVVA becomes your source of logic used to actually execute front-office process logic across channels (Level n). This logic can reference your knowledge base where targeted content may help educate or inform a decision or action (explaining the WHAT or the WHY), but CLEVVA takes responsibility for executing the required decisions and actions (the HOW).

Back-office process logic is not held in CLEVVA – it sits within operating systems and RPA bots. That said, CLEVVA logic provides seamless hand-overs, in context, to ensure back-office processes can be automated without break or error.

The diagram below illustrates how CLEVVA digital workers navigate staff through staff-assist interfaces, and customers via multiple digital self-service interfaces. Where required, they then work directly with operating systems or via RPA bots to get required data or to trigger required back office actions.

Reuse logic across multiple channels
Reuse logic across multiple channels

A single source of shareable, re-usable logic objects powers all channels

Transfer context across interactions and channels
Transfer context across interactions and channels

Logic is stateful so customers can move between channels seamlessly

Integrate with 3rd party systems using web hooks
Integrate with 3rd party systems using web hooks

Contextualise each journey based on available data in operational systems

Hyperlink to knowledge repositories in context
Hyperlink to knowledge repositories in context

Offer users context-relevant information at specific decision points

Embed CLEVVA as an iFrame into web applications using SDK
Embed CLEVVA as an iFrame into web applications using SDK

Navigate staff through contextual processes within existing system screens

Build custom interfaces on top of CLEVVA's Front-End API
Build custom interfaces on top of CLEVVA's Front-End API

Offer customers digital self-service in line with your company’s CI

Access Staff Assist interface via full responsive web browser
Access Staff Assist interface via full responsive web browser

Offer staff a single front end to use for all front-office process execution

Add jobs to RPA work queues via CLEVVA's web hook feature
Add jobs to RPA work queues via CLEVVA's web hook feature

Hand over back-office processing to RPA while continuing the customer engagement