These are the key features the CLEVVA can offer your business
CLEVVA is a web platform that can be hosted in the cloud or within your company’s environment.
While your knowledge base may contain high level process architectural plans and thinking (Level 1 and 2), CLEVVA becomes the logic source used to execute front-office process logic across channels (Level n). This logic can reference your knowledge base where targeted content may help educate or inform a decision or action (explaining the What or the Why), but CLEVVA takes responsibility for executing the required decisions and actions (the How).
Back-office process logic is not held in CLEVVA – it lives within operating systems and RPA bots. CLEVVA’s logic provides seamless hand-overs, in context, to ensure back-office processes can be automated without breaks or errors.
The diagram below illustrates how CLEVVA digital workers navigate staff through staff-assist interfaces, and customers via multiple digital self-service interfaces. Where required, they then work directly with operating systems or via RPA bots to receive required data or to trigger required back-office actions.
A single source of shareable, re-usable logic objects powers all channels
Logic is stateful so customers can move between channels seamlessly
Contextualise each journey based on available data in operational systems
Offer users context-relevant information at specific decision points
Navigate staff through contextual processes within existing system screens
Offer customers digital self-service in line with your company’s CI
Offer staff a single front-end to use for all front-office process execution
Hand over back-office processing to RPA while continuing the customer engagement