Key features of CLEVVA

These are the key features the CLEVVA can offer your business

Where CLEVVA thrives

CLEVVA digital workers thrive in industries governed by regulatory and compliance rules

Support

Support

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Support

Diagnose the root cause of any customer query

Identify relevant solutions to customer queries

Effectively resolve customer complaints

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Sales

Sales

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Sales

Complete a detailed customer needs analysis

Identify relevant products/solutions based on needs

Onboard the customer

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Operations

Operations

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Operations

Navigate any internal standard operating procedure

Ensure all master data decisions are correctly made

Onboard new staff

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CLEVVA in your business

CLEVVA is a web platform that can be hosted in the cloud or within your company’s environment.

How CLEVVA fits within your technology eco-system

While your knowledge base may contain high level process architectural plans and thinking (Level 1 and 2), CLEVVA becomes the logic source used to execute front-office process logic across channels (Level n). This logic can reference your knowledge base where targeted content may help educate or inform a decision or action (explaining the What or the Why), but CLEVVA takes responsibility for executing the required decisions and actions (the How).

Back-office process logic is not held in CLEVVA – it lives within operating systems and RPA bots. CLEVVA’s logic provides seamless hand-overs, in context, to ensure back-office processes can be automated without breaks or errors.

The diagram below illustrates how CLEVVA digital workers navigate staff through staff-assist interfaces, and customers via multiple digital self-service interfaces. Where required, they then work directly with operating systems or via RPA bots to receive required data or to trigger required back-office actions.

 

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A single source of shareable, re-usable logic objects powers all channels

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Logic is stateful so customers can move between channels seamlessly

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Contextualise each journey based on available data in operational systems

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Offer users context-relevant information at specific decision points

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Navigate staff through contextual processes within existing system screens

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Offer customers digital self-service in line with your company’s CI

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Offer staff a single front-end to use for all front-office process execution

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Hand over back-office processing to RPA while continuing the customer engagement