A summary of CLEVVA’s contact centre va

CLEVVA offers contact centres a way to augment agent knowledge and skills with AI. By offering every agent a call navigator that can guide them real time through every known call type, they can focus their efforts on the customer experience. By overcoming the decision tree and case-based reasoning l...

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Contact Centre Value Proposition

The Contact Centre Challenge: Delivering a consistent, compliant and differentiating customer experience at a lower cost, while operating in an increasingly fluid staffing, digital, product and regulatory context....

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