Call Navigators replacing training and script

The reality is investing in more training, knowledge bases or scripting tools is not working. Agents still struggle to handle all calls like an expert. Its time for a completely new approach. Its time for Call Navigators....

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10 Learning Principles for the Digital Age

As we are increasingly able to provide staff with augmented intelligence that can help them ask the right questions, make the right decisions and take the right actions without them having to know all the details, it begs the question – ‘how then should we adjust our approach to staff training'...

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AI for Agents

This eBook offers a summary of why our traditional approaches to empowering agents to have consistent, compliant and differentiating customer conversations are no longer working, and why we need to look to offer them new forms of Augmented Intelligence instead. Enjoy!...

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A summary of CLEVVA’s contact centre va

CLEVVA offers contact centres a way to augment agent knowledge and skills with AI. By offering every agent a call navigator that can guide them real time through every known call type, they can focus their efforts on the customer experience. By overcoming the decision tree and case-based reasoning l...

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Benefits of offering Contact Centre Agents a

Offering contact centre agents intelligent, context-relevant call navigation removes the need for them to know their product, policy and procedural details, and allows them to focus entirely on the customer experience. Here are the key benefits....

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AI vs IA

The terms Artificial Intelligence (AI) and Intelligence Augmentation (IA) are increasingly becoming mainstream as we enter the Digital Era, so we thought this graphic may help explain the difference. When we talk about Artificial Intelligence for People, what we really mean is Intelligence Augmen...

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It’s Time For A Learning Revolution

How we need to transform our schools, universities and training departments....

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Removing the Risk of Non-Compliance

Ensure staff make compliant decisions and actions with a detailed record to prove it....

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The Super Agent

Artificial Intelligence for Agents: Turn your contact centre agents into super agents with CLEVVA...

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Contact Centre Value Proposition

The Contact Centre Challenge: Delivering a consistent, compliant and differentiating customer experience at a lower cost, while operating in an increasingly fluid staffing, digital, product and regulatory context....

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CLEVVA Overview

Artificial Intelligence for people: CLEVVA is a platform that allows non coders to build and maintain navigation apps....

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