services

CONSISTENT, COMPLIANT QUERY RESOLUTION 

Offer your contact centre agents an intelligent guide to help them diagnose the client’s issue, ask the right questions, offer the right answers, and take the right process and system steps, even if they lack required knowledge and experience.

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Virtual Service Advisor

Contact Center Agents
Clients (self service) websites
or Kiosks

FOCUSES ON

Improving First Call Resolution (FCR)
Improving Customer Satisfaction Index
Reducing Average Handling Time (AHT)
Reducing Training and Support
Improving business insights

WORKS OFF

Website links
CRM iFrame
Document links
Knowledge system searches