CONSISTENT, COMPLIANT QUERY RESOLUTION
Offer your contact centre agents an intelligent guide to help them diagnose the client’s issue, ask the right questions, offer the right answers, and take the right process and system steps, even if they lack required knowledge and experience.
Improving First Call Resolution (FCR)
Improving Customer Satisfaction Index
Reducing Average Handling Time (AHT)
Reducing Training and Support
Improving business insights
Knowledge system searches