Whether your customer wants to have their query resolved via the company WhatsApp, website, app, or e-mail channels, they can engage directly with your Virtual Agent.
The Virtual Agent also works directly (via APIs) or indirectly (via RPA) with operating systems, to pull known data and trigger required actions.
The result is a one-touch digital self-service experience.
Ensure that the customer request, query, issue, or complaint is fully understood and correctly classified.
Ensure that the primary and related needs, root causes and full context is correctly identified and understood.
Ensure that the right solutions are proposed and agreed upon, required actions are triggered, and the correct journey details are recorded.
1,3 or 5-year