CLEVVA Virtual Agents work across digital channels

Whether your customer wants to have their query resolved via the company WhatsApp, website, app, or e-mail channels, they can engage directly with your Virtual Agent.

The Virtual Agent also works directly (via APIs) or indirectly (via RPA) with operating systems, to pull known data and trigger required actions.

The result is a one-touch digital self-service experience.

They resolve queries in context, just like human experts do

Clarify

Ensure that the customer request, query, issue, or complaint is fully understood and correctly classified.

Analyse

Ensure that the primary and related needs, root causes and full context is correctly identified and understood.

Resolve

Ensure that the right solutions are proposed and agreed upon, required actions are triggered, and the correct journey details are recorded.

They can be trusted to say and do the right things, with detailed records to prove it

  • Consistent
  • Compliant
  • Hyper-Personalised

We build, deploy and manage Virtual Agents using our powerful, enterprise grade low-code platform

You can have a digital service expert resolving your customer queries via digital channels in no time

  • 1Free Discovery

    3 - 4 hours

    What CLEVVA VAs do
    How CLEVVA VAs work
    Business pain points
    Joint validation of fit

  • 2Proof of Concept

    4 Weeks

    Analysis and Design
    Working Prototype
    Value Measures
    Prioritised Roadmap

  • 3Proof of Value

    1 Year

    Targeted Pilot (in production)
    Expanded Query Types
    Expanded Roles and Channels
    Value Measurement

  • 4Multi-Year SLA

    1,3 or 5-year

    Dedicated team
    Agreed KPAs
    Agreed roadmap
    Agreed value measures