CLEVVA Virtual Agents work across digital channels

Whether your customer wants to have their query resolved via the company chat, website, app, or e-mail channels, they can engage directly with your Virtual Agent.

The Virtual Agent also works directly (via APIs) or indirectly (via RPA) with operating systems, to pull known data and trigger required actions.

The result is a one-touch digital self-service experience.

They resolve queries in context, just like human experts do

Clarify

Ensure that the customer request, query, issue, or complaint is fully understood and correctly classified.

Analyse

Ensure that the primary and related needs, root causes and full context is correctly identified and understood.

Resolve

Ensure that the right solutions are proposed and agreed upon, required actions are triggered, and the correct journey details are recorded.

They can be trusted to say and do the right things, with detailed records to prove it

  • Consistent
  • Compliant
  • Hyper-Personalised

We build, deploy and manage Virtual Agents using our powerful, enterprise grade low-code platform

You can have a Virtual Agent working for your CX team in no time

  • 1Validate the business case

    2-4 weeks

    Analyse engagement journeys
    Analyse cost to serve
    Analyse technical eco-system
    Identify high value query types
    Calculate adoption ROI

  • 2Prove impact and value

    4 - 12 Weeks

    Deploy Virtual Agent
    Integrate with channels & systems
    Test and optimise
    Measure performance
    Validate ROI

  • 3Contract for work

    1,3 or 5-year

    Agree roles and scope of work
    Agree KPAs and SLA
    Agree support team