This means you don’t have to worry about how to build, deploy and manage your Virtual Agent (VA). We will do it for you.
For a simple-to-budget all-in cost, you get:
Ensure that the customer request, query, issue, or complaint is fully understood and correctly classified.
Ensure that the primary and related needs, root causes and full context is correctly identified and understood.
Ensure that the right solutions are proposed and agreed upon, required actions are triggered, and the correct journey details are recorded.
Analyse how your human agents have the targeted conversation
Analyse the processes and rules that shape the conversation
Analyse the technical eco-system the VA must work in
Teach your VA how to have the right conversation
Connect your VA up with relevant systems
Test conversational accuracy and consistency
Test customer engagement experience (UCD)
Analyse your VAs performance with targeted sample
Rapid optimisation and improvements
Certify that the VA is performing at agreed level
Track and report performance
Optimise and update logic
Identify opportunities for expansion