Pretrained Vulnerability and Safety Specialist
Improve your vulnerability identification, safety escalations and welfare checks
I work with the Vulnerability and Safety team.
I speak with customers to identify signs that someone may be vulnerable or at risk.
I respond with care, provide approved information, arrange the appropriate safety escalation, and support welfare checks when needed.
- Can be reactive or proactive
- Works within approved rules
- Asks relevant questions
- Escalates safely when needed
- Opens, updates or closes the case
- Leaves a detailed audit trail
Free your team to deal with more vulnerability and safety issues
My role is to ensure people get the right support and help, quickly and easily. This allows my human colleagues to focus their efforts on providing the required support, not triaging it. Together, we ensure a smoother, more efficient customer journey from the very first interaction.
Experience the impact in 4-8 weeks
CLEVVA can get a Virtual Agent deployed and working within your existing CX eco-system in a few weeks.
1
Confirm your persona
2
Align your rules and knowledge
3
Connect to your systems and channels
4
Test and Run
