Pretrained Service Restoration Specialist
Proactively resolve service issues cost effectively
I work for the Service team.
I help restore services when something goes wrong.
When a fault is detected, I proactively contact the customer and help resolve the issue before they need to call. I also look for ways to maintain service continuity and minimise disruption while repairs are underway.
- Makes proactive contact
- Works within approved rules
- Asks relevant questions
- Escalates safely where required
- Creates, updates or closes case records
- Provides a detailed audit trail
Free staff to focus on less time-urgent conversations
By handling these time-urgent engagements, I free my human colleagues to focus on the more complex issues that take time to resolve. Together we cover more ground and offer our customers a better service.
Experience the impact in 4-8 weeks
Give us a chance to demonstrate the impact a CLEVVA Virtual Agent can have for your proactive service.
1
Confirm your persona
2
Align your rules and knowledge
3
Connect to your systems and channels
4
Test and Run
