Pretrained Request Fulfillment Specialist
Resolve more requests cost effectively
I work with the Customer Service team.
I help customers complete everyday requests, from making or changing bookings to providing documents and answering questions.
If essential information is missing, I collect only what is needed. I then complete the action in the relevant system and confirm that it is done.
- Can be proactive or reactive
- Works within approved rules
- Asks relevant questions
- Escalates safely when required
- Opens, updates or closes case records
- Provides a detailed audit trail
Free staff to focus on less time-urgent tasks
By handling these engagements, I free my human colleagues to focus on issues that take time to resolve (often the more emotionally-laden ones). Together we cover more ground and offer our customers a better service experience.
Experience the impact in 4-8 weeks
Hire a CLEVVA Virtual Agent to fulfill requests that take time away from your staff, so they can focus on higher value work.
Confirm your persona
Align your rules and knowledge
Connect to your systems and channels
Test and Run
