Pretrained Incident Management Specialist

Make incident reporting, triage and progression easy

Customer onboarding conversational AI agent for seamless account setup

I work with the Incident Management team.

I speak with customers to understand and report service incidents accurately. These could include faults, outages, failures, or other service disruptions.

I assess the urgency and impact, direct each incident to the right team, and keep it progressing through to resolution.

  • Can be reactive or proactive
  • Works within approved rules
  • Asks relevant questions
  • Escalates safely when required
  • Opens, updates or closes the case
  • Provides a detailed audit record

Free your team to focus on more complex conversations

By handling time-critical enquiries instantly, I free your team to focus on more complex and emotionally nuanced issues. Together, we deliver faster responses while improving the overall customer experience.

Experience the impact in 8-12 weeks

CLEVVA can get an Onboarding Agent deployed and working within your existing CX eco-system in less than a month.

1

Confirm your persona

2

Align your rules and knowledge

3

Connect to your systems and channels

4

Test and Run

Only pay for work done

Once your agent is ready to work, you only pay for the conversations your Incident Management Specialist has with your customers. It’s as simple as that.

Book a Demo