Pretrained Fraud Specialist
Reduce your fraud risk
I work with the Fraud team.
I speak with customers when a transaction or activity raises concern.
I confirm whether transactions are genuine, assess suspicious activity, and resolve or escalate fraud alerts based on rules.
- Can be proactive or reactive
- Works within approved rules
- Asks relevant questions
- Escalates safely when required
- Opens, updates or closes the case
- Keeps an auditable record
Ensure your team focus on the right cases
By qualifying potential fraud cases and gathering required information, I ensure my human colleagues focus on the right cases and have the right information to take the appropriate next steps. Together we reduce risk for our customers and our business.
Experience the impact in 4-8 weeks
We can get a Virtual Agent working within your Fraud team in 1-2 months.
1
Confirm your persona
2
Align your rules and knowledge
3
Connect to your systems and channels
4
Test and Run
