How CLEVVA’s Conversational AI Agents work
Effortless customer journeys orchestrated across channels with full control
Architected for trusted conversations
CLEVVA’s Conversational Agents are deterministic first, probabilistic second.
Every response follows defined business rules, ensuring accuracy, consistency, and full control across every interaction.
Types of conversational agents
CLEVVA agents are designed to support different roles within your operation – from handling first contact to guiding human agents in real time.
Front Line Agents (Tier 1)
Answers and routes inbound conversations across channels, acting as a conversational IVR.
Specialist Agents (Tier 2)
Automates targeted inbound and outbound sales, support, and collection conversations at the level of human experts.
Super SME Agent
Navigates human agents through live conversations, ensuring compliance to processes and rules.
Customer Engagement levels
CLEVVA’s conversational agents are best suited to automate rule-driven Tier 1 and Tier 2 conversations, freeing human agents to focus on more complex Tier 3 interactions.
Pre-trained conversational agents
CLEVVA offers a growing library of conversational agents trained on specific conversational patterns. All you need to provide us are the conversational rules, processes and specific company knowledge they need to apply.
Our current library of pre-trained agents
Personalization
Configured to your business
Persona
Choose your own gender, tone, language(s)
Rules and Knowledge
Specify your business-specific content
Direction
Opt for inbound, outbound or both
Channels
Select voice, chat and/or email
Deployment
From setup to live in weeks
Configure your agent
Deploy into your environment
Integrate with targeted systems
Test and run