How CLEVVA’s Virtual Agents work
Effortless customer journeys orchestrated across channels with full control
Architected for trusted conversations
CLEVVA’s Virtual Agents are deterministic first, probabilistic second.
Every response follows defined business rules, ensuring accuracy, consistency, and full control across every interaction.
Capability Areas
CLEVVA Virtual Agents are ideal for jobs that are time-urgent and rule-bound. These jobs tend to fall within 3 key capability areas.
Revenue
Automate conversations that target revenue growth, collection and retention.
Service
Automate conversations that target service restoration, request fulfillment and case management.
Risk
Automate engagements that target fraud reduction, incident management and vulnerability and safety.
The Digital Front Line
Virtual Agents provide the front-line engagement layer. Where required, they then hand off with context to their human colleagues.
Jobs best suited for CLEVVA Virtual Agents
CLEVVA Virtual Agents are best suited for time urgent jobs that must be handled right, every time. These jobs either focus on revenue, service or risk.
To perform these jobs effectively, CLEVVA Virtual Agents are pre-trained on all the critical conversation skills required to handle these jobs effectively. All that is required is for us to train them on your specific job rules.
The job categories that our Virtual Agents can perform include:
Personalization
Configured to your business
Persona
Choose your own gender, tone, language(s)
Rules and Knowledge
Specify your business-specific content
Direction
Opt for inbound, outbound or both
Channels
Select voice, chat and/or email
Deployment
From setup to live in weeks
Configure your agent
Deploy into your environment
Integrate with targeted systems
Test and run