Building Virtual Agents people really want to talk to
Because they don’t just chat. They get the job done!
Our Purpose: Transforming customer and employee experiences through trusted conversational automation
At our core, we want to liberate people. We want to empower customers to achieve more themselves, while opening up space for staff to think more, innovate more, and connect more. We do this by training intelligent virtual agents to have conversations that get the job done (not simply answer FAQs).
Our Values
More Thinking. More Innovation.
At CLEVVA, we commit to a shared value system that guides our approach to how we boost our client's Digital Front Line. Each value is inter-connected, shaping the way we collaborate, innovate, and deliver impact. Our values serve as our exclusive behavioural guide and rulebook, ensuring that we drive ethical, intelligent automation that enhances operations.
Membership in our team and company is reserved for those who not only contribute to our mission but also inspire us through their value-driven actions – helping redefine the future of conversational automation with integrity, purpose, and excellence.
What We Do
We design and deploy goal driven virtual agents that automate high-volume, structured conversations that result in a case record either being opened, updated or closed. Our technology doesn’t just replace repetitive work – it enhances customer experiences while reducing costs and improving efficiency. It also frees staff to focus on the work they can add meaningful value to.
How we do it
We convert expert knowledge into fail-safe conversational automation that scales efficiently and saves you money.
Extracting expertise
– Capturing expert knowledge and structuring it into logic that can drive automated conversations.
Building expert-level Virtual Agents
– Automating CX conversations that get the job done, safely and effectively.
Deploying at scale
– Ensuring our Virtual Agents perform reliably and cost-effectively across multiple channels and systems.
We specialize in Virtual Agents that you can trust to have the right conversations. Conversations that result in a case record either being opened, updated or closed in line with your rules and processes.
Our team
We are a multi-disciplinary team committed to making both our clients and our Virtual Agents successful.
We operate remotely across the globe, building and managing Virtual Agents for banks, insurers, telco’s, utilities, retail and public sector contact centres.
Our expertise
Virtual Agent Training
The art and science of extracting logic from experts and designing conversational automation.
Virtual Agent Management
Continuous tracking, monitoring, and optimization of Virtual Agent performance.
DevOps
Secure hosting, integration, and performance optimization of Virtual Agents, including data security.
Reporting & Insights
Analyzing Virtual Agent conversations to uncover trends and improve interactions.
Client Success
Ensuring our Virtual Agents deliver real, measurable value aligned with our clients’ strategic goals.
Our partners
Making our Virtual Agents thrive within complex CX eco-systems takes teamwork. We are privileged to have a number of specialist partners who help us, and our clients, be successful.
Keen to join us in shaping the future of CX and BPO?
We’re passionate about transforming customer service by removing repetitive, rule-bound work from people so they can grow in areas that liberate them, not trap them.
If you’re interested in perfecting the art and science of conversational automation, we’re always looking for A-level players to join our team and drive innovation in conversational automation.