Building AI Virtual Agents people really want to talk to
Shifting minds, not just tasks
Our Purpose: Transforming customer and employee experiences through trusted conversational automation
At our core, we want to liberate people. We want to empower customers to achieve more themselves, while opening up space for staff to think more, innovate more, and connect more. We do this by training intelligent AI virtual agents that have all the conversations where rules have to be applied.
Our Values
More Thinking. More Innovation.
At CLEVVA, we commit to a shared value system that guides our approach to business process outsourcing (BPO) and beyond. Each value is inter-connected, shaping the way we collaborate, innovate, and deliver impact. Our values serve as our exclusive behavioural guide and rulebook, ensuring that we drive ethical, intelligent BPO automation that enhances operations.
Membership in our team and company is reserved for those who not only contribute to our mission but also inspire us through their value-driven actions – helping redefine the future of BPO with integrity, purpose, and excellence.
What We Do
We design and deploy precision driven AI virtual agents that automate high-volume, structured conversations, allowing human agents to focus on richer, more meaningful interactions. Our technology doesn’t just replace repetitive work – it enhances customer experiences while reducing costs and improving efficiency. It also helps humans perform more effectively with less reliance on upfront training
How we do it
We convert expert knowledge into fail-safe conversational automation that scales efficiently and saves you money.
Extracting expertise
– Capturing expert knowledge and structuring it into logic that can drive AI-enabled conversations.
Building intelligent Virtual Agents
– Automating AI-powered conversations that stick to guardrails yet shape to customer.
Deploying at scale
– Ensuring our Virtual Agents perform reliably and cost-effectively across multiple channels.
We specialize in Virtual Agents that you can trust to have the right conversations, based on your specific rules and processes
Our team
We are a multi-disciplinary team committed to making both our clients and our Virtual Agents successful.
We operate remotely across the globe, building and managing Virtual Agents for banks, insurers, telco’s, utilities, retail and public sector contact centres.
Our expertise
Virtual Agent Training
The art and science of extracting logic from experts and designing AI-driven automation.
Virtual Agent Management
Continuous tracking, monitoring, and optimization of Virtual Agent performance.
DevOps
Secure hosting, integration, and performance optimization of Virtual Agents, including data security.
Reporting & Insights
Analyzing Virtual Agent conversations to uncover trends and improve interactions.
Client Success
Ensuring our Virtual Agents deliver real, measurable value aligned with our clients’ strategic goals.
Our partners
Making our Virtual Agents thrive within complex CX eco-systems takes teamwork. We are privileged to have a number of specialist partners who help us, and our clients, be successful.
Keen to join us in shaping the future of CX and BPO?
We’re passionate about transforming customer service by removing repetitive, rule-bound work from people so they can grow in areas that liberate them, not trap them.
If you’re interested in perfecting the art and science of conversational automation, we’re always looking for A-level players to join our team and drive innovation in conversational automation.