While chatbots can offer information and process basic transactions, they struggle to resolve complex, contextually rich queries.
As a result, most digital queries still end up having to be resolved by a live agent.
CLEVVA Virtual Agents perform just like human agents, resolving customer queries, issues, and complaints in context and in-line with business rules
Improved call deflection and lowered resulting call volumes
Increased number of queries resolved via digital channels
Reduced cost-to-serve (total cost per resolved query)
Improved customer satisfaction and brand loyalty
Improved quality of assisted conversations (fewer calls to focus on)
Improved customer service consistency and compliance
Reduced agent training (more specialised and focused)
Improved query resolution insights and reporting
Top Affiliate Technology Alliance Partner (EMEA)
Showcased as one of six African innovations
Top AI Innovation in Contact Centre Industry (Africa Region)
IBM African Finalist
Top Innovation in Contact Centre Industry
What is CLEVVA?
CLEVVA builds, deploys and manages Virtual Agents.
These digital service experts are used to perform three different roles: Inbound Service Agent, Outbound Sales Agent, and an in-context Support Agent.
How is a CLEVVA Virtual Agent different to a chatbot?
CLEVVA Virtual Agents are far more powerful than standard conversational-AI powered digital assistants that can only offer basic information or perform basic requests.
Virtual Agents are digital service experts, capable of resolving complex queries, issues or complaints in context, and in line with business and regulatory rules – just like a human expert would.
How do customers engage with a CLEVVA Virtual Agent?
A customer can get their query resolved either via the website, mobile app, WhatsApp or email channel.
A Virtual Agent can also guide a human agent through any service query.
Either way, they can be assured of a consistent, compliant and hyper-personalised engagement, every time.
What value do CLEVVA Virtual Agents deliver?
By resolving queries digitally, without the need for human agents, you can dramatically lower your cost to serve.
CLEVVA Virtual Agents also ensure queries are resolved in a consistent, compliant and hyper-personalized way.