Do you struggle
to automate
your query resolution?

  • Your products and services are complex or technical Your products and services are complex or technical
  • You operate in a regulated, rule-driven environment You operate in a regulated, rule-driven environment
  • Rules and situations are constantly changing Rules and situations are constantly changing
  • You don’t trust your chatbot to have the right conversations and trigger the right actions You don’t trust your chatbot to have the right conversations and trigger the right actions

Do most queries still end up with a live agent?

While chatbots can offer information and process basic transactions, they struggle to resolve complex, contextually rich queries.

As a result, most digital queries still end up having to be resolved by a live agent.

Why not use a Virtual Agent?

CLEVVA Virtual Agents perform just like human agents, resolving customer queries, issues, and complaints in context and in-line with business rules

  • Right Questions Right Questions
  • Right Answers Right Answers
  • Right Actions Right Actions

CLEVVA Virtual Agents are next-generation Service Bots

Gen 1: Info Bots

Designed to offer customers a conversational experience, with answers being primarily information (smart FAQ).

“What loans do you offer?”

“Is there currently a problem with the fibre connection in my area?”

Gen 2: Transaction Bots

Designed to get more things done – typically processing basic transactional requests for customers.

“Upgrade my contract to a Data4Me”

“Add this new smartwatch to my insurance cover”

Gen 3: Service Bots

Designed to resolve service queries, issues, and complaints in context and in-line with business rules.

“What is the right loan for me?”

“Why is my bill so high?”

Here’s an example of a Virtual Agent in action

The value that CLEVVA Virtual Agents deliver

  • Improved call deflection and lowered resulting call volumes

  • Increased number of queries resolved via digital channels

  • Reduced cost-to-serve (total cost per resolved query)

  • Improved customer satisfaction and brand loyalty

  • Improved quality of assisted conversations (fewer calls to focus on)

  • Improved customer service consistency and compliance

  • Reduced agent training (more specialised and focused)

  • Improved query resolution insights and reporting

CLEVVA Virtual Agents have been widely recognised within the CX Automation category

Top Affiliate Technology Alliance Partner (EMEA)

Showcased as one of six African innovations

Top AI Innovation in Contact Centre Industry (Africa Region)

IBM African Finalist

High-Impact Entrepeneurs

Top Innovation in Contact Centre Industry

Answers to Common Questions