Conversational AI Agents you can trust
Clevva precision driven conversational AI agents future proof contact centers

Boost Your Organization's Digital Front Line

Conversational self-service without the hassle

Just as organizations outsource their contact centres, you can now outsource your Digital Front Line.

CLEVVA offers a Digital Front Line As A Service.

We build and manage a team of virtual agents for you, specifically designed to automate the conversations that must result in targeted case records either being created, updated or closed.

Not just your basic FAQs or chatbot conversations.

The conversations where you can’t afford a mistake. Where multiple systems, processes and channels are involved. Where conversational logic gets complicated. And where consistency, compliance and accuracy really matter.

Multi-channel (voice, chat and email)

Proactively triggered by systems or customers

Goal-directed with measured outcomes

Context relevant yet rule bound

Auditable and transparent for trusted compliance

Responsive to rule and data changes

Why so few organizations have an effective Digital Front Line

Few can make it work in production

There is so much exciting new AI Agent technology on the market. So why are there so few CX automation success stories?

For many, the challenge is successfully converting working prototypes into production grade solutions.

Everyone wants seamless, AI-powered conversations

Few achieve it

THE VISION

AI automates most conversations. Humans only step in when it truly matters.

THE REALITY

Humans still handle most conversations. AI covers only the easy 20-30%

Clevva AI-powered Conversations Reality

The challenge isn't building Conversational AI Agents.
The challenge is operating a trusted Digital Front Line at scale.

To get this right, you need to trust that your Conversational Agents won’t suddenly self-learn or reason something that goes against your rules.

Digital Front Line As A Service

CLEVVA offers a complete Digital Front Line as a Service. We take care of all the technology and the complexity of getting your customer conversations effectively automated.

We help you turn your digital first vision into a reality.

Trusted conversations

Rapid configuration and deployment

Real time monitoring

Detailed reporting

Omni-channel delivery

Back office integration

Customer service agent working efficiently with highly skilled virtual AI agent

We transform customer service using highly skilled Virtual Agents that can be trusted to have the right conversations with your customers, no matter the channel or time of day.

It all boils down to trust

Can you trust your current CX or Conversational AI platform to automate all your tier 1 and 2 conversations with consistency, accuracy and full compliance? Without relying on your staff to stay in the loop?

Take the Conversational AI Trust Benchmark Test to find out

Benchmark Test
Conversational AI Agents for Business Process Outsourcing BPO provider

The case for outsourcing your Digital Front Line

As a Conversation Automation Specialist, we take the complexity and hassle out of digital self-service. Our Virtual Agents get trained to perform at or above the level of your current human agents.

These virtual agents automate high volumes of sales, service and support conversations across multiple channels at the level of human experts.

  • We provide all the technology and know-how to get it right, so you don’t need to worry.
  • You simply tell us what conversations need automating and we take care of the rest.

Less cost

We look to reduce your current cost to serve while scaling your capacity.

Less hassle

We train your Virtual Agents using our own technology and teams. You don’t have to worry about the ‘how’.

Less stress

We manage your Virtual Agents so you don’t have to worry about maintaining their performance.

Greater assurance

We ensure your Virtual Agents deliver greater consistency and compliance with records to prove it.

Improved experience

Your customers can self-serve more queries, freeing staff to focus on the higher value calls.

In a time where technology is changing so quickly, and the chance of making a mistake is high, why not partner with a specialist?

We remove the complexity of operating a Digital Front Line

While you can always use one of the many low-code platforms to build your own AI agents, making them work at scale across systems and channels is complex.

Customers dislike scripted bots, and compliance teams fear unscripted conversations. Finding the balance is an art and science.

It is not that easy ensuring your AI Agents always:

  • Stay within your guardrails
    on every interaction
  • Understand every customer and
    respond appropriately
  • Follow your rules and processes
    with records to prove it

We provide the required technology and capability to get your Virtual Agents working in your environment and reducing the call pressure on your human agents

 

Specialist Agents for every customer operation

Unlike most Conversational AI Agents, our Virtual Agents excel in rule-bound, regulated conversations with contextual awareness. They are designed to:

Operate like experts, not simple assistants

We train them to clarify, analyse and diagnose before recommending solutions or taking actions

Have unique personas

We can customize their tone, language, and interaction style to align with your brand values.

Perform specialist roles

We deploy specialist Virtual Agents that perform dedicated customer-facing roles within your Digital Front Line. Each role targets measurable outcomes within prioritized capability areas:

  • Revenue Collection
  • Revenue Growth
  • Enhanced Service
  • Risk Reduction

You choose the targeted outcomes. We ensure our Virtual Agents achieve them.

One Digital Front Line that serves every customer channel.

Our obsession is to give people access to Virtual Agents they really want to talk to, no matter the channel. Not a frustrating chatbot or a limited voice bot that makes them want to scream. Rather a true professional with the knowledge and skills required to help. That’s why our Virtual Agents are:

  • Always available
  • Really nice to talk to
  • Quick and efficient
  • Capable of getting the job done

 

We operate your Digital Front Line

Our managed service team ensures your Digital Front Line remains accurate and effective, and that you don't have to worry about making it work.

Our service includes:

  • Daily monitoring
  • Conversation optimisation
  • Governance
  • Performance reporting
  • Continuous improvement

Reap the rewards of conversation automation without the hassle factor

Our team will ensure your Virtual Agents get the job done. Not just have nice conversations. Ensure the assigned goal is achieved and that the relevant case record is created, updated or closed. We do the heavy lifting so you can reap the rewards.

Higher self-service adoption

– Improved outcome success.

Lower cost to serve

– Improved engagement automation.

Faster query resolution

– Less wait time.

Greater compliance, accuracy, and consistency

– Minimize operational risks.

Scale your capacity at a lower cost with CLEVVA Virtual Agents